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Shipping & Returns

Shipping & Returns

Free Shipping

We offer free shipping on some of our products. Most of the time we can offer free shipping to all 50 states, some of the time it can only be shipped to the lower 48. Free shipping is basic ground shipping, on our smaller lighter products. We may ship UPS, USPS, FedEx, etc. you will not get to pick the delivery company.

We normally ship your order within 2-4 business days. Most of our packages are to you within a matter of days!

Shipping

We can ship to virtually any address in the USA. Note that there are restrictions on some products, and some products cannot be shipped outside the lower 48.

When you place an order you can pick from Free Shipping in some cases to an upgraded shipping for example 3-Day, 2nd Day, Next Day etc. We use UPS as our base price rate on our website, but we can and will use whatever carrier is best to get your order to you. Most deliveries are Monday thru Friday on business days. Sometimes deliveries happen on Saturday but that is a very rare case and we never guarantee this.

There is always a processing and handling time to get the order to the carrier for delivery. Normally 2-4 business days after you place an order. This adds to the total delivery time even when selecting 3-Day, 2nd Day, Next Day, etc.

Just because you pick an upgraded shipping doesn't mean you will get it Next Day, 2nd Day, 3-Day, etc. There is a handling time with all orders typically of 2-4 business days after you place an order.

For Example when you upgrade shipping to 2nd Day Air:

You order during normal business hours Monday thru Friday. The next 2-4 business days we process your order.

It may ship three days after you placed the order. This adds three days to your delivery time.

3 Business Days Handling Time plus 2 Business Days Delivery Time = 5 Business Days.

With this example above, if you picked our free shipping it may of shipped in 4 business days plus took an additional 6 business days with the carrier. For a total of 10 Business Days for you to get the order. It's always better to upgrade shipping to get the order faster.

Handling time is not quoted and we can't guarantee our handling time. Transit can be guarantee by the carrier but that is very limited also to what they will guarantee on their end even when selecting Next Day, 2nd Day, 3-Day, etc. In most cases they will not refund the shipping cost and will state "This package was delivered by the Guaranteed Service Commitment and is not eligible for a refund." Normally this is because of a Holiday, weather, riots in the streets, they don't deliver on the weekend, etc.

Please not NONE of our shipping is guaranteed on the weekend, and we don't add weekend delivery to our upgraded shipping 3-Day, 2nd Day, Next Day, etc. UPS and services like them are almost always Monday thru Friday on business days. If you're in a rush we are not the company that can handle your order.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Delivery Times

We try and get stock products to you within 5-10 business days. Most of the time orders are shipped within 2-4 business days. Custom orders take longer 4-7 weeks depends on the time of year. We have multiple warehouses across the lower 48. This allows us to have your order to you within days.

Returns Policy

You may return most new, unopened items within 30 days of delivery. Custom orders are not returnable. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you would like to return an item there is a restocking fee of 25% plus you will have to pay for shipping back to us. You may also in most cases have to pay for the shipping to you too. Even free shipping cost us to ship to you, so you will have to pay shipping and handling to you.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Product Descriptions

Flag Poles And More attempts to be as accurate as possible. However, Flag Poles And More does not warrant that product descriptions or other content of any Flag Poles And More Service is accurate, complete, reliable, current, or error-free. If a product offered by Flag Poles And More itself is not as described, your sole remedy is to return it in unused condition.

Pricing Errors

Pricing errors may occur on the Flag Poles And More site from time to time, on items sold by Flag Poles And More, or items sold by third party merchants on Flag Poles And More Marketplace. Flag Poles And More attempts to correct all pricing errors as soon as they are discovered, or as soon as Flag Poles And More receives notice of an error. Flag Poles And More reserves the right to cancel any orders containing pricing errors, with no further obligations to you, or Flags Poles And More. Even after your receipt of an order confirmation or shipping notice from Flag Poles And More. Any payments you make to Flag Poles And More for orders that are cancelled due to pricing errors will be refunded. Flag Poles And More doesn't not have to honor any pricing error, your sole remedy is a simply refund of your money.

 

 

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